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Terms and ConditionsOur Commitment

Welcome to The Chocolate Ensemble, LLC. By accessing our website www.thechocolateensemble.com and placing an order, you agree to the terms and conditions outlined below.

1. Definitions

  • Company: Refers to The Chocolate Ensemble, LLC.
  • Customer: Refers to any individual or entity that places an order via our website.
  • Products: Refers to all chocolate and related items available for purchase through our website.

2. Acceptance of Terms

By placing an order, you confirm that you are at least 18 years old and have the legal right to enter into binding agreements.

3. Order Process

  • Customers can place orders via our website.
  • Once an order is placed, an email confirmation will be sent to acknowledge receipt.
  • The Company reserves the right to refuse or cancel any order at its discretion, including but not limited to availability of products or pricing errors.

4. Pricing

  • All prices listed on the website are in US Currency and are subject to change without notice.
  • Additional shipping fees and taxes may apply and will be displayed during the checkout process.

5. Payment

  • We accept major credit cards and use the Square platform.
  • Payment must be completed before the order is processed.

6. Shipping and Delivery

  • Products will be shipped to the address provided by the customer during the checkout process.
  • We strive to dispatch orders via UPS on Mondays, Tuesdays and Wednesdays except for federal holidays; however, delays may occur.
  • The Company is not responsible for delays caused by third-party shipping services.

7. Returns and Refunds

  • Due to the nature of our products, we do not accept returns.
  • Customers must notify us within 5 days of receiving the product to initiate a product concern by emailing admin@thechocolateensemble.com.

8. Privacy Policy

Your privacy is important to us. We collect personal information to process orders and improve services. Please refer to our Privacy Policy for more detailed information on how we handle your data.

9. Intellectual Property

All content on this website, including text, images, and logos, is the property of The Chocolate Ensemble, LLC and is protected by copyright and trademark laws.

10. Limitation of Liability

To the fullest extent permitted by law, The Chocolate Ensemble, LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

11. Governing Law

These terms and conditions are governed by the laws of Illinois, USA. Any disputes arising will be resolved in the competent courts of Illinois, USA.

12. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting. Continued use of the website after changes indicates acceptance of the new terms.

13. Geographic Restrictions

The owner of the Website is based in the State of Illinois in the United States. We provide this Website for use only by persons located in the United States.

Product is only for sale and shipping to locations within the State of Illinois in the United States.

14. Contact Information

For any questions regarding these terms, please contact us at:

  • Email: admin@thechocolateensemble.com
  • Phone: (630) 534-2605